I consider teachers should always handle the situation him/herself. In this specific example, the teacher should have a word with the student and ask him/her straight what he/she was doing. If the teacher gets a positive answer, the student accepted he cheated but is willing to make it up, I would definitely give the student a second chance. But on the contrary, let’s say the student says he was not actually cheating; however, you know he was. I would just simply have another test and state firmly that students are not allowed, under any circumstance, to use their phones in class.
I have been teaching for almost eleven years and the place I come from, cheating is something we, teachers, have to deal with everyday. I am not saying that is acceptable; however, students believe they are not doing anything wrong, either. Thus, teachers tend to be careful when dealing with a situation like this. Then, what we normally do to keep students from cheating is setting up strict policies before either a quiz or an exam, so they know, beforehand, what the consequences will be.
I have caught students cheating, using small pieces of paper with information on it, and I have given them a zero on the exam. I strongly believe that if you go to college or university pursuing a professional degree, there is no way that cheating should be taken as a not serious issue.
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